4. Who Must File a Claim to Get Paid
If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:
- Signed up via a challenged enrollment flow.
- Used between 4 and 10 prime benefits in a 12-month period.
- Were unable to cancel Prime when trying.
These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.
Hello Trying to see if I’m eligible for a refund or damages
I have Amazon Prime, how do I get my refund.
How to I know that I have a refund and how do I apply for it.
How do I get a refund if I am entitled to one?
How do I claim my Refund? Thank you.