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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
Amazon
Photo by Elpisterra from shutterstock.com

2. Who Is Eligible for a Refund?

Not all Amazon Prime members are automatically eligible for a refund. You may qualify if all of the following apply:

1) You are a U.S. Amazon Prime subscriber (Prime US account).

2) You enrolled in Prime between June 23, 2019 and June 23, 2025.

3) Your subscription was via one of the so-called “challenged enrollment flows” — which include:

  • Universal Prime decision page
  • Shipping selection page
  • Single-page checkout flow
  • Prime Video enrollment flow
    These are identified by Amazon using its records.

4) You either used three or fewer Prime benefits in a 12-month period (for automatic refunds) or you used between 4 and 10 benefits and either didn’t receive an automatic refund earlier or were unable to cancel when you tried.

Prime benefits refer to services you likely received through Prime — such as free two-day shipping, Prime Video, or Amazon Music.

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96 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Gus Renterias says:
    January 15, 2026 at 2:55 am

    What am I owed if any thing?

    Reply
  2. Heather Thomas says:
    January 15, 2026 at 4:41 am

    If you say that I have money from Amazon, what is the next step for me to do to receive the money that you say that I have? Tell me what it is that I need to do

    Reply
  3. Lenny Cook says:
    January 15, 2026 at 5:26 am

    If you say that I have money from Amazon, what is the next step for me to do to receive the money that you say that I have? Tell me what it is that I need to do

    Reply
  4. John Thomas says:
    January 15, 2026 at 8:33 am

    There is nothing there to tell me how to get my refund

    Reply
  5. Carlissia Brunson says:
    January 15, 2026 at 9:28 am

    If I’m owed money from Amazon how do I collect.

    Reply
  6. Denise Scott says:
    January 15, 2026 at 11:17 am

    Ok how do I get the money

    Reply
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