Automatic Payments vs. Filing a Claim

There are two ways refunds are being distributed: automatic payments and manual claims.

Automatic Refunds

Many eligible customers will receive their money without having to do anything at all. If Amazon determines that:

• You were enrolled through one of the disputed sign-up methods, and
• You made limited use of Prime benefits
• Your refund may already be on the way.

These payments are typically sent through:

• PayPal
• Venmo
• Or a paper check by mail

If you recently received money from Amazon or a settlement administrator and weren’t sure why — this settlement could be the reason.

Manual Claims

If you didn’t receive an automatic refund but believe you qualify, you may need to submit a claim.

Some customers will receive:

• An email
• Or a letter by mail

with instructions on how to file. These notices include a claim number and PIN that let you access the official claims website.

Once there, you’ll be asked to confirm your information and choose how you want to be paid.