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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
Amazon
Photo by Elpisterra from shutterstock.com

2. Who Is Eligible for a Refund?

Not all Amazon Prime members are automatically eligible for a refund. You may qualify if all of the following apply:

1) You are a U.S. Amazon Prime subscriber (Prime US account).

2) You enrolled in Prime between June 23, 2019 and June 23, 2025.

3) Your subscription was via one of the so-called “challenged enrollment flows” — which include:

  • Universal Prime decision page
  • Shipping selection page
  • Single-page checkout flow
  • Prime Video enrollment flow
    These are identified by Amazon using its records.

4) You either used three or fewer Prime benefits in a 12-month period (for automatic refunds) or you used between 4 and 10 benefits and either didn’t receive an automatic refund earlier or were unable to cancel when you tried.

Prime benefits refer to services you likely received through Prime — such as free two-day shipping, Prime Video, or Amazon Music.

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171 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Kevin Leon Tichinel says:
    March 21, 2026 at 2:25 pm

    Amazon Sucks. I’ve had to remove my card from my account eveytime I ordered something. The hey auto charged me for prime which I never started or ordered. And my Amazon account has no history of the transaction. T HATS THEIR RESPONSE WHEN I TRY TO GET A REFUND. AFTER THAT NO Response AT ALL

    Reply
  2. Stephanie Hale says:
    March 20, 2026 at 6:53 pm

    WHAT A SCAM!!! You ppl ( crooks) need to get a life..how do u sleep at night? GOD is watching & listening to ur BS!!!! Ide be ashamed

    Reply
  3. veronica willis says:
    March 20, 2026 at 6:17 pm

    I’m a Prime member, what I need to do?

    Reply
  4. Dan Pempek says:
    March 20, 2026 at 1:18 am

    Please refund me and sign me up.

    Reply
  5. Marion Flores says:
    March 19, 2026 at 12:50 pm

    Refund

    Reply
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