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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
amazon product
Photo by Vinnikava Viktoryia from Shutterstock

4. Who Must File a Claim to Get Paid

If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:

  • Signed up via a challenged enrollment flow.
  • Used between 4 and 10 prime benefits in a 12-month period.
  • Were unable to cancel Prime when trying.

These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.

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97 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Gus Renterias says:
    January 15, 2026 at 2:55 am

    What am I owed if any thing?

    Reply
  2. Heather Thomas says:
    January 15, 2026 at 4:41 am

    If you say that I have money from Amazon, what is the next step for me to do to receive the money that you say that I have? Tell me what it is that I need to do

    Reply
  3. Lenny Cook says:
    January 15, 2026 at 5:26 am

    If you say that I have money from Amazon, what is the next step for me to do to receive the money that you say that I have? Tell me what it is that I need to do

    Reply
  4. John Thomas says:
    January 15, 2026 at 8:33 am

    There is nothing there to tell me how to get my refund

    Reply
  5. Carlissia Brunson says:
    January 15, 2026 at 9:28 am

    If I’m owed money from Amazon how do I collect.

    Reply
  6. Denise Scott says:
    January 15, 2026 at 11:17 am

    Ok how do I get the money

    Reply
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