Who May Be Eligible

Not every Amazon customer qualifies, but a large number of Prime members do. You may be eligible if:

• You lived in the United States, and
• You had an Amazon Prime membership at any point between June 23, 2019, and June 23, 2025, and

You either:

• Signed up for Prime through one of the enrollment paths the FTC challenged, or
• Tried to cancel Prime but had trouble completing the process.

In addition, eligibility often depends on how much you actually used Prime benefits. Customers who barely used Prime features — such as free shipping, Prime Video, or Prime Music — are more likely to receive automatic refunds.

Those who used Prime frequently may still qualify, but they usually need to file a claim manually.