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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
amazon product
Photo by Vinnikava Viktoryia from Shutterstock

4. Who Must File a Claim to Get Paid

If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:

  • Signed up via a challenged enrollment flow.
  • Used between 4 and 10 prime benefits in a 12-month period.
  • Were unable to cancel Prime when trying.

These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.

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110 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Kelly M Wellington says:
    March 10, 2026 at 4:16 am

    How do I get my money

    Reply
  2. Zellen Richardson says:
    March 10, 2026 at 3:43 am

    How do I get my money?

    Reply
  3. Zellen Richardson says:
    March 10, 2026 at 3:42 am

    Thank you

    Reply
  4. Johnny Johnnson says:
    March 10, 2026 at 3:16 am

    I ordered the…Spartan root activator shampoo and year ago..I never received it..even after talking with a customer service representative..representative said they would get it out to me …still I got no refund, and no product ..nothing 😑. Sad to say that when you place an order you are placing complete trust in that organization to make sure you are going to get that which you ordered…

    Reply
  5. Tonya Dawson says:
    March 8, 2026 at 9:52 am

    how do I get my money

    Reply
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