Automatic Payments vs. Filing a Claim
There are two ways refunds are being distributed: automatic payments and manual claims.
Automatic Refunds
Many eligible customers will receive their money without having to do anything at all. If Amazon determines that:
- You were enrolled through one of the disputed sign-up methods, and
- You made limited use of Prime benefits
- Your refund may already be on the way.
These payments are typically sent through:
- PayPal
- Venmo
- Or a paper check by mail
If you recently received money from Amazon or a settlement administrator and weren’t sure why — this settlement could be the reason.
Manual Claims
If you didn’t receive an automatic refund but believe you qualify, you may need to submit a claim.
Some customers will receive:
- An email
- Or a letter by mail
with instructions on how to file. These notices include a claim number and PIN that let you access the official claims website.
Once there, you’ll be asked to confirm your information and choose how you want to be paid.
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