Millions of Amazon Prime members may be eligible to receive a refund as part of a historic $2.5 billion settlement between Amazon and the Federal Trade Commission (FTC).
The settlement resolves allegations that Amazon enrolled customers into its Prime service without clear consent and made cancelling subscriptions unnecessarily difficult. While many eligible users will receive automatic refunds, others must file a claim to receive their share.
This article walks you through exactly how to file that refund claim, who qualifies, what documentation you’ll need, and key deadlines to remember in 2026.
I did not receive my refund
Intent of funds action being settled
I have not received any communication from Amazon concerning ID or pin. During the period in question I had one account for many years until I noticed I was being charged for two Amazon memberships. Originally I open an account using my email. I noticed that an account was opened using my phone number which My consent was never requested. when I tried to cancel it through the app there was no way available to cancel. I had to get one of their reps to help and I was told he only had the authority to refund only previous two months charges per Amazon policy. I should have been able recovery every duplicate charged Amazon.
Will you let me know?
Please add me