4. Who Must File a Claim to Get Paid
If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:
- Signed up via a challenged enrollment flow.
- Used between 4 and 10 prime benefits in a 12-month period.
- Were unable to cancel Prime when trying.
These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.
I would like my refund
I did not receive my refund
Intent of funds action being settled
I have not received any communication from Amazon concerning ID or pin. During the period in question I had one account for many years until I noticed I was being charged for two Amazon memberships. Originally I open an account using my email. I noticed that an account was opened using my phone number which My consent was never requested. when I tried to cancel it through the app there was no way available to cancel. I had to get one of their reps to help and I was told he only had the authority to refund only previous two months charges per Amazon policy. I should have been able recovery every duplicate charged Amazon.
Will you let me know?