How Refunds Will Be Distributed

Refunds will be issued in phases, depending on eligibility group:

Group 1 — Automatic Refunds

• Enrolled through challenged flows
• Used three or fewer Prime benefits in a year
• No action required
• Will receive payments automatically through PayPal or Venmo

Group 2 — Claim Form Required

• Enrolled through challenged flows
• Used between three and 10 benefits
• Must complete a claim form sent by email or available online

Group 3 — Failed Cancellation Attempts

• Must file a claim form
• Eligible regardless of enrollment method
• Consumers who do not receive automatic payment can still submit a claim once forms are released.