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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
Amazon
Photo by Elpisterra from shutterstock.com

2. Who Is Eligible for a Refund?

Not all Amazon Prime members are automatically eligible for a refund. You may qualify if all of the following apply:

1) You are a U.S. Amazon Prime subscriber (Prime US account).

2) You enrolled in Prime between June 23, 2019 and June 23, 2025.

3) Your subscription was via one of the so-called “challenged enrollment flows” — which include:

  • Universal Prime decision page
  • Shipping selection page
  • Single-page checkout flow
  • Prime Video enrollment flow
    These are identified by Amazon using its records.

4) You either used three or fewer Prime benefits in a 12-month period (for automatic refunds) or you used between 4 and 10 benefits and either didn’t receive an automatic refund earlier or were unable to cancel when you tried.

Prime benefits refer to services you likely received through Prime — such as free two-day shipping, Prime Video, or Amazon Music.

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341 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Georgia Johnston says:
    May 6, 2026 at 8:26 am

    How do I get my refund.

    Reply
  2. Georgia Johnston says:
    May 6, 2026 at 8:25 am

    How do I get my refund

    Reply
  3. Ronald Eiland says:
    May 5, 2026 at 2:06 pm

    How do I get a refund

    Reply
  4. David Cleveland says:
    May 5, 2026 at 1:12 pm

    Do I get a refund??

    Reply
  5. Felix Tirado says:
    May 5, 2026 at 12:10 pm

    Amazon has charged my Chase CC for more than $3000 through varios years. I claimed Chase and they pointed me to Amazon. I went to Amazon and they pointed me to Chase. I have kept paying to protect my Credit.

    Reply
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