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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
amazon product
Photo by Vinnikava Viktoryia from Shutterstock

4. Who Must File a Claim to Get Paid

If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:

  • Signed up via a challenged enrollment flow.
  • Used between 4 and 10 prime benefits in a 12-month period.
  • Were unable to cancel Prime when trying.

These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.

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360 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Karen Macomber says:
    June 6, 2026 at 9:05 am

    When you purchase something through Amazon and sill have some stuff in your cart they will say it was declined and the items in your cart are purchased , if I had the money to buy everything it wouldn’t have been left in my cart anthe item that I purchased says revise your payment

    Reply
  2. Earl Proctor says:
    June 5, 2026 at 10:23 pm

    Where is my money at

    Reply
  3. Martha Yarbrough says:
    June 5, 2026 at 4:29 pm

    I would like to know how to claim my refund from Amazon.

    Reply
  4. Carol A Carter says:
    June 5, 2026 at 1:19 pm

    If Amazon owes me any refund, just refund the amount to my account.
    Thank you,
    Carol Carter
    06/05/2026

    Reply
  5. Charles Cotton says:
    May 26, 2026 at 6:12 pm

    I definitely qualify for a refund of the maximum the law allows. I represent myself Pro Se. Please place my claim in the suit as a plaintiff. Advise accordingly.

    Charles Cotton
    2600 Lynnwood Circle
    Norman, OK 73072

    Reply
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