2. Who Is Eligible for a Refund?
Not all Amazon Prime members are automatically eligible for a refund. You may qualify if all of the following apply:
1) You are a U.S. Amazon Prime subscriber (Prime US account).
2) You enrolled in Prime between June 23, 2019 and June 23, 2025.
3) Your subscription was via one of the so-called “challenged enrollment flows” — which include:
- Universal Prime decision page
- Shipping selection page
- Single-page checkout flow
- Prime Video enrollment flow
These are identified by Amazon using its records.
4) You either used three or fewer Prime benefits in a 12-month period (for automatic refunds) or you used between 4 and 10 benefits and either didn’t receive an automatic refund earlier or were unable to cancel when you tried.
Prime benefits refer to services you likely received through Prime — such as free two-day shipping, Prime Video, or Amazon Music.
ATTN: READ THIS AGAIN CUZ YOU DIDN’T GET IT THE 1ST TIME-
While many eligible users will receive automatic refunds, others must file a claim to receive their share.
This article walks you through exactly how to file that refund claim, who qualifies, what documentation you’ll need, and key deadlines to remember in 2026
I haven’t received no refund so how do I get it
How to get a refund
I have not received any refund at this time.
I have not received a refund that I am aware of.