4. Who Must File a Claim to Get Paid
If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:
- Signed up via a challenged enrollment flow.
- Used between 4 and 10 prime benefits in a 12-month period.
- Were unable to cancel Prime when trying.
These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.
I haven’t received no refund so how do I get it
How to get a refund
I have not received any refund at this time.
I have not received a refund that I am aware of.
to the best of my knowledge, I have not received a refund. Amazon takes it out by themselves and I did not know if it was good for me.