Background: Why the FTC Filed the Lawsuit Against Amazon
Amazon Prime is one of the most successful membership programs in the world, offering fast shipping, entertainment services, discounts, and other benefits for a monthly or annual fee. But the FTC alleges that millions of users were enrolled unintentionally or through misleading interface design tactics, often referred to as “dark patterns”—design choices intended to steer users toward actions they wouldn’t normally take.
According to the complaint filed in 2023, Amazon created multiple enrollment flows that obscured the fact that customers were signing up for Amazon Prime, and that their membership would automatically renew until proactively canceled. The FTC argues that the confusing design caused many customers to be charged for months or years without realizing they were paying for a subscription.
Are the Amaxon Settlement automatically send everyone on or previously on Prime, the claim forms? Is there anywhere to obtain a claim to submit rather than waiting on something that may not be sent?
Second try: I ordered several times thru Amazon, I was told that I was getting free Prime for a certain amount of time, but after the final date of my Prime I was charged for the next Prime.’
Logging in to see if I am on the List.
When I ordered items I was told that prime would be free for a limited time, however, when the time expired I had to call and complain because Prime was charged to my credit card…this happened more than once which is why I very seldom order anything from Amazon.
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