Background: Why the FTC Filed the Lawsuit Against Amazon
Amazon Prime is one of the most successful membership programs in the world, offering fast shipping, entertainment services, discounts, and other benefits for a monthly or annual fee. But the FTC alleges that millions of users were enrolled unintentionally or through misleading interface design tactics, often referred to as “dark patterns”—design choices intended to steer users toward actions they wouldn’t normally take.
According to the complaint filed in 2023, Amazon created multiple enrollment flows that obscured the fact that customers were signing up for Amazon Prime, and that their membership would automatically renew until proactively canceled. The FTC argues that the confusing design caused many customers to be charged for months or years without realizing they were paying for a subscription.
How do we get the refund
When will we start to get a refund?
I did not receive my refund
I am not sure if I am eligible.
I was pretty confused at first. I was paying money for Prime and didn’t realize it. My husband then got a Fire stick for his tv, which somehow latched onto my tv. So I was then getting extra tv shows through Midco Cable TV. I decided I was paying extra and didn’t need to, so I cancelled the extra fee. A year or so ago, Midco upgraded their Cable, so all of these extra shows popped up on my tv again. And I broke down, signed up for Prime again, and there we are!! Please refund the excess Prime and my life will settle down again!