Key Terms of the Settlement
Under the settlement agreement, Amazon must implement substantial changes to ensure clarity and transparency moving forward. Among the required improvements:
Changes to Enrollment
- Sign-up screens must use simple and explicit wording, such as “Join Prime,” rather than implying a shipping upgrade.
- The exact membership cost must appear clearly on the page, along with the renewal date and automatic billing information.
- Options to decline Prime must be displayed as prominently as the option to join.
Changes to Cancellation
- Cancelling must not be difficult, costly, confusing, or time-consuming.
- Auto-renewal must be easy to disable.
- Amazon cannot hide or bury cancellation options through misleading or excessive screens.
I been a prime member. Do I qualify?
I am a prime member and sometimes my packages don’t show up, or are extremely late.
Please send me my refund
Am I eligible for a refund? Thank you.
One recent package envelope was EMPTY which was related to Amazon the other a picture I sent of the package left on the steps a picture was taken confirming delivery. The bell was not ring. While the picture was being taken one person opened the package handed it to another and walked away with the 2 packages. This was sent to Amazon but was never compensated.