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Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement

January 8, 2026 · Personal Finance
Amazon
Photo by Elpisterra from shutterstock.com

2. Who Is Eligible for a Refund?

Not all Amazon Prime members are automatically eligible for a refund. You may qualify if all of the following apply:

1) You are a U.S. Amazon Prime subscriber (Prime US account).

2) You enrolled in Prime between June 23, 2019 and June 23, 2025.

3) Your subscription was via one of the so-called “challenged enrollment flows” — which include:

  • Universal Prime decision page
  • Shipping selection page
  • Single-page checkout flow
  • Prime Video enrollment flow
    These are identified by Amazon using its records.

4) You either used three or fewer Prime benefits in a 12-month period (for automatic refunds) or you used between 4 and 10 benefits and either didn’t receive an automatic refund earlier or were unable to cancel when you tried.

Prime benefits refer to services you likely received through Prime — such as free two-day shipping, Prime Video, or Amazon Music.

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215 comments on “Here’s How to Get Your Refund From Amazon’s $2.5B FTC Settlement”

  1. Lilly A Ingersoll says:
    March 30, 2026 at 5:48 pm

    I am the Author of the Children’s book ” Lost In The Woods” By Lilly Ann Ingersoll. How do I get funds from the sale of my book from Amazon.

    Reply
  2. Donna Hyche says:
    March 30, 2026 at 2:47 pm

    Yes, they were taking prime out of my checking account for a long time and I never authorized it.

    Reply
  3. Roxana Colongo says:
    March 30, 2026 at 11:40 am

    Long time Amazon Prime member. How do I apply for my refund.

    Reply
  4. JoAnn Starboard says:
    March 29, 2026 at 10:58 pm

    I want my fund. How long will it take?

    Reply
  5. Stanley Olaf Lutje says:
    March 29, 2026 at 10:01 pm

    If i have refund send it to me.

    Reply
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