4. Who Must File a Claim to Get Paid
If you didn’t receive an automatic refund but think you qualify, you may be part of the claim-filing group. This typically includes customers who:
- Signed up via a challenged enrollment flow.
- Used between 4 and 10 prime benefits in a 12-month period.
- Were unable to cancel Prime when trying.
These customers will be contacted by Amazon or the FTC via email or postal mail — with a claim notice that contains instructions, including a claim ID and PIN you’ll need to submit your claim. Notices are expected to be mailed or emailed by January 23, 2026.
to the best of my knowledge, I have not received a refund. Amazon takes it out by themselves and I did not know if it was good for me.
I would like to know how to get a refund. There have been a few times that I tried to cancel or even resubscribe and could not. Also had a delivery sent to the wrong address with no resolve.
How do I get my refund?
I have been a prime customer for years. Please include me in this settlement if I met the requirements.
I know I’ve spent plenty through Amazon Prime! If there is a settlement I believe I would definitely be eligible for a handsome settlement.