Millions of Amazon Prime members may be eligible to receive a refund as part of a historic $2.5 billion settlement between Amazon and the Federal Trade Commission (FTC).
The settlement resolves allegations that Amazon enrolled customers into its Prime service without clear consent and made cancelling subscriptions unnecessarily difficult. While many eligible users will receive automatic refunds, others must file a claim to receive their share.
This article walks you through exactly how to file that refund claim, who qualifies, what documentation you’ll need, and key deadlines to remember in 2026.
I have not received a refund that I am aware of.
to the best of my knowledge, I have not received a refund. Amazon takes it out by themselves and I did not know if it was good for me.
I would like to know how to get a refund. There have been a few times that I tried to cancel or even resubscribe and could not. Also had a delivery sent to the wrong address with no resolve.
How do I get my refund?
I have been a prime customer for years. Please include me in this settlement if I met the requirements.