Background: Why the FTC Filed the Lawsuit Against Amazon
Amazon Prime is one of the most successful membership programs in the world, offering fast shipping, entertainment services, discounts, and other benefits for a monthly or annual fee. But the FTC alleges that millions of users were enrolled unintentionally or through misleading interface design tactics, often referred to as “dark patterns”—design choices intended to steer users toward actions they wouldn’t normally take.
According to the complaint filed in 2023, Amazon created multiple enrollment flows that obscured the fact that customers were signing up for Amazon Prime, and that their membership would automatically renew until proactively canceled. The FTC argues that the confusing design caused many customers to be charged for months or years without realizing they were paying for a subscription.
I been a prime member. Do I qualify?
I am a prime member and sometimes my packages don’t show up, or are extremely late.
Please send me my refund
Am I eligible for a refund? Thank you.
One recent package envelope was EMPTY which was related to Amazon the other a picture I sent of the package left on the steps a picture was taken confirming delivery. The bell was not ring. While the picture was being taken one person opened the package handed it to another and walked away with the 2 packages. This was sent to Amazon but was never compensated.