How Refunds Will Be Distributed
Refunds will be issued in phases, depending on eligibility group:
Group 1 — Automatic Refunds
- Enrolled through challenged flows
- Used three or fewer Prime benefits in a year
- No action required
- Will receive payments automatically through PayPal or Venmo
Group 2 — Claim Form Required
- Enrolled through challenged flows
- Used between three and 10 benefits
- Must complete a claim form sent by email or available online
Group 3 — Failed Cancellation Attempts
- Must file a claim form
- Eligible regardless of enrollment method
- Consumers who do not receive automatic payment can still submit a claim once forms are released.
I been a prime member. Do I qualify?
I am a prime member and sometimes my packages don’t show up, or are extremely late.
Please send me my refund
Am I eligible for a refund? Thank you.
One recent package envelope was EMPTY which was related to Amazon the other a picture I sent of the package left on the steps a picture was taken confirming delivery. The bell was not ring. While the picture was being taken one person opened the package handed it to another and walked away with the 2 packages. This was sent to Amazon but was never compensated.