Did you know that Amazon rejects certain types of returns?
Indeed, there are some items that even Amazon does not allow as returns! We know it sounds a bit surprising since the online retailer is known to accept most returns, but there are a few times you will not be able to give back to them, and it is better to be in the know than to end up having an unpleasant surprise!
In the end, it is way too easy to shop on Amazon! You just need a few clicks, and then you will have your item at your door in a matter of days! It may even come the same day or the next day if you are paying for a Prime membership. Because shopping can be so easily done on Amazon, we need to be in the know about the return procedure, especially since you may not want to keep an item you bought, and when you ask for your money back, you may have the unpleasant realization that they do not accept returns on your specific item!
While their return procedure is pretty straightforward (you can send it back in 30 days or longer if it’s the holidays), you still need to know the return policy for your items. From tech gadgets to food, we have gathered some of the most surprising things you cannot return on Amazon so you do not end up having a nasty surprise!
Let us know if you have ever had a return denied by Amazon in the comments below!
414 Responses
I have never ever had a return denied by Amazon.
Will not accept hand sanitizer sprays. Found out too late, delivery was late and not delivered before expected event day
I try not to order from China anymore. I ordered bras made for my size. Received bras suitable for possibly a 10year old. These said returnable — only if I mailed back to China for $100. No thanks. Gave them to goodwill
never order any clothing from China as their sizes big or small are never the same as the USA….their smalls or mediums are always too small…and their larger sizes are way to large….two people can fit inside a T shirt….so i stopped ordering from China….most times Amazon never reveals where the product is made and if its China….dont buy it….shop around for sure.
I would not accept misplaced product that was delivered wrong address. Plus look at the picture of packages at front door step. I wouldn’t except them packages because there wrong and could be damaged. They got drivers that don’t pay attention of proper packaging markings.
Amen to that – I’m SICK of the China shenanigans!!!!
Same happened to me …the shipping back cost was half of the items cost. Better to go and get items for a higher price here with a no cost return policy.
But how can u tell if comes from China? That’s the problem,so many items do.
I agree. They are the worst. Nothing I ever bought fit.
Should have given to a 10 year old…lol
I will not order from China anymore either
Ordered some shirts sz M and they fit like a sz 20!
Same thing happened to me.
Had same problem with their bra & dress sizes. It was my lost….
I try not to buy anything from China. But, its hard to see where the product is made. I have called the #800 and a Asia person answers, can’t understand her. I will asked where is product MADE? they give the address somewhere in US but that is the shipping address.
Austria is just as bad. Had ordered two of shoes 1 black pair 1 white pair. size was to large….. Refused to accept return. again my lost.
Omg same exact thing .. that’s why I stopped ordering from china too
I had the same experience. Sometimes it’s hard to discover if products are from China since they like to disguise that. I now really investigate after a couple of bad purchases.
That happened to me . However , the company is supposed to have a local address for you to return such an item . They have 24 – 48 hours to send you that address if they don’t amazon refunds you your money .
I ordered a 3.5 cubic foot chest freezer last year. When it came it had scratches on it large scratches too. I called Amazon and sent pictures like they requested. They would not let me return it. I ended up having to keep it, but they also sent me a brand new one. Never had any trouble with Amazon if I had to return something I had no problems. They told me to either give the other one away or throw it in the garbage so I gave it away to my grandson.
That was a really a “goodwill”thought on your part. I too have given to Salvation Army and Goodwill on some Temu and Amazon items. Happy holidays!
You’re right. The Bras I ordered were extremely small. The maroon jacket I order arrived too small and it was a bright red color. These idiots know that you won’t send them back.
If the error was on the part of the seller, the seller is responsible for return shipping. What you need to do in this type of situation is to contact Amazon, speak with a rep, explain the situation, and they will either contact the seller and inform them they are required to provide return shipping, or they will refund you the full amount either right then, or after the seller does not respond or refuses to provide the return shipping (which sometimes takes 3-5 days which they allow for the seller to respond.
I’ve had this kind of situation occur myself where the shipper insisted I pay for return shipping, claimed it was impossible for them to provide a return shipping label, etc. I simply contacted Amazon and explained the situation. They contacted the seller, informed them they were responsible as part of the “sellers agreement” (which they are required to sign in order to do business on Amazon) to provide return shipping for any defective items, items that are “not as described”, items that arrive with missing parts, items that are the wrong size, items that are defective, etc. essentially, anything that represents an error on the sellers part, and they allowed the seller 5 days to respond.
When I did not receive the return shipping label, I contacted Amazon on the 6th day and was issued and immediate refund in full, including shipping and taxes.
I question if it was shipped from China, What was on the stamped label on carton say? If they won’t take back go thru your credit card company. Have them charge it back. Used to be most everything in a retail store said made in Japan. China undercut them. But they don’t ship a package direct to retail customer. The people working in China making items make very little money.
They have to provide a usa address
Absolutely right, I got stuck with that twice I’ve learned my lesson. Never again
I have had that same experience. Never buy bras from China!!!
Is it possible to order anything that is not made in CHINA?
I will not either. I had issues with a China company.
Donate to Salvation Army or Goodwill. Get a receipt. It might work in your favor if you itemize your income tax return or if you are allowed “donations” on your tax filing.
The same happened to me! No more ordering any type of clothes from China!
I have. It was a defective mouse. It didn’t work from day 1. They would not take it back. I lost 24 dollars. Amazon repeatedly rips me off with continued Prime Video subscriptions long after it was cancelled. The video service does not explain beforehand that less than half of the content is included. It is false advertising for Amazon Prime to claim that Prime video is included when they charge as high as 18.99 for movies, 39.99 for trilogies, 6.99 for old movies from the 60’s and 70’s which are FREE on Pluto TV. Amazon is a gigantic rip off Machine with a huge subscription base. The best thing from Amazon is its 8 and 10 inch HD Tablets, fair price decent chess games, and of course direct purchase apps on Amazon Prime. Don’t get me started on Apple or Google the Gigantic money tree machines, everything costs over there, even the apps you don’t know about. Apple ought to be fined or investigated. Google is downright traitorous…sold Billions in technology patents researchers from Motorola developed for our Space Program. Google sold them to CHINA.🇨🇳. They really did. They made 6 Billion dollars profit from that sale. Google traitorous, Apple a money scam, Amazon just lies.
I’ll buy Electronics from China, but that’s about it. Anything else you buy? They make it anyway.
Yeap!! Anything over 30 days!! Whether it’s been open or not !! And forget trying to communicate with customer support in the Philipines ! You can’t ever get them to do anything that is not scripted. They used to really good about customer satisfaction. Not anymore.
nor have I….just contact their customer service dept directly …
I have, it was an inaccurate blood pressure cuff. They said they won’t accept them due to inaccuracy.
If it’s nonreturnable,I don’t buy it..
I have never been denied any returns
I ordered some meds for my dog and they got sent to my daughters back East. Meds are never returned from anywhere. They told me to just keep them and sent me another bottle.
This is a situation that has happened for different orders and they refunded each Time. I a,so haven’t problem with returning Amazon products to Kohls and even get a dis out coupon for their store so convenient as Kohls is the mall across from my development guess I’ve been lucky
I even called the. When I received a package that belonged to someone else and was told to keep it and they would send another to that person.
Sometimes products from China take a log time even with prime though
I’m sorry to hear all the problems below
Never had a return denied by Amazon
Then you’re lucky. I have had many things they won’t accept back. They do offer money back, but they won’t accept the return or give a label for it
Me, either.
Me either!
You have been lucky then.. I bought Nespresso coffee pods.. wrong kind.. not opened or anything.. $55 won’t take them back.. I will be checking closer on big ticket items from now on..
I have never had a retirement denied either, and I’ve turned our exchanged a lot.
Oh …. one was the Amazon brand paper shredder. The motor just stiped after I had used it twice, and I didn’t pit a lot of paper on it at a time.
They wouldn’t take the shredder back BUT … they have me full ctrl for it and said to just throw it out (recycle).
I bought a name brand floor mat for my truck. When it came it was an entirely different model truck. Amazon refused to take them back because it was a third party seller
consider yourself lucky
A very helpful and truthful article I ordered canned pineapple (6 cartons) for our church’s special folks food pantry 2 years ago. When received, many of the cans were badly dented. We ended up discarding the cans after finding out canned foods, even when received in poor condition, cannot be returned. Since then, all our food orders with Amazon have been perfect.
I have, as have many others… however, I have never accepted the “automated system response” saying the item was not returnable (which is always totally frustrating to see), and have always contacted Amazon Customer Service and spoken with a rep.
By taking that additional step and speaking with a human being, I have always been able to have a refund issued, even when the seller refused to accept the item back, or the item was not returnable due to being a food item after I explained what the problem with the item was.
I have ordered many items from amazon large and small and have never been denied a return plus got an instant refund
me either!
Amazon is amazing extremely reasonable on any return.
I do lots of shopping on Amazon and they have honored any return or will tell you to keep and issue you a credit cannot beat them that’s why they are so successful.
I agree
Me too, I don’t usually return things, but when I did have to it was very easy. There was two times when they gave me credit and told me to keep the product. I love Amazon.
Address labels .They mistskingly left out the zip code.It was their mistake but they wouldn’t fix them or take them back!
I certainly hope you left them a negative review!
I live in Western NC I had bought a few orders a week before the storm hit but had not received
for over a week A lot of us here lived without power water and my food went bad in a few days
no wifi and our mobile phone service was out. About a week later after the storm hit the power finally came back on and I could text but no calls They were also working on power lines and the internet.
When it did Amazon was saying sorry about the delay that they could refund but If after refunding
and order did show up please send back. I needed my cats medication so I got refunded and ordered again so evidently the order did still exist out there and was returned to Amazon. Now I had to wait on the new order of medication which took awhile. The same with another order that was coming by mail they thanked me for returning the item and a refund was issued evidently the items were delivered back to Amazon because it was not me who returned them
Wow. Their fault no return. I sure disagree .
Anything in a spray can or many liquids.
Yes, I have had a return that was not accepted-It was a 32 oz bottle of conditioner-Avalaon-which was almost $20. I had pictures and everything. I tried but they said they did not return or give me another one-It was well within the period required. It was spelt all over my other stuff.-Needless to say ,”wasn’t pleased”.
Odd, I returned 4 bottles of shampoo that were much smaller than listed no problems.
Maybe the seller had a different return policy?
they were unopened, though, right?
listen folks,if they wont except there stuff back.I WON’T PAY!!!
Agreed. I cancelled Prime.
If they don’t refund our money and except the return, I just file a complaint with my bank and my bank reimburses me and they go after them.
Except what? Accept?
If Amazon will only take back more than you have told us about, are their other things they won’t send back, i.e
, clothing, tech items that are well known and viable, a d thousands of items you use everyday, or just things you want to have,period.
PLEASE DO TELL.
The pity is James, you have ALREADY paid – you HAVE to when first buying anything from Amazon!! By the way have YOU ever managed to speak to a REAL Human at Amazon ??- NOT the usual “ real
Persons voice actuated”- to find out ? Ask the voice a specific question beyond what it is you ARE asking about!!:-
JohnH🏴🇬🇧🇺🇸🤠
“spelt”?
can you spell it correctly, Mark? Perhaps its been awhile since she was in school. Spilled is that correct? Lemme know.
Lemme? Is that a word.
you mean ” lemme” “let me”? LOL!
hahaha
Lemme assure you IT IS CURRENTLY A WORD
Your question should have a question mark after word not a period, and Donna’s first question should have started with a capital letter. Correcting grammar is not getting nasty as some may think.
Lol. Good call!
Lolol!!! Good catch there!
Please, let’s not get nasty or be Karen’s or David’s on here. OK there’s no need to pick on each other or in five world wars right now. People are not nice to each other and Satan is prowling around. Can you please be nice to each other? Do you have to have sarcastic remarks please stop please.
I agree! Isn’t our world/country in enough trouble? There is so much anger and hate tearing people apart, families, friends. Zee is right. Let’s just stop the bickering.
Thank you for your response.
David‘s? I thought they were called STEPHENS. Sheesh!🥴
I’m just being an arsehole right now. Just a bit peeved at you because I was going to make the same comment!!!😈🤣🤣🤣
Read the return policy carefully, I tried to return a heavy item and the shipping cost more than the item.
Agree!
So why do you pick on Karen’s? I thought you were advocating being nice?
Exactly
Agreed! Petty and childish attacks.
Thank you for your positive comments
Yea don’t be a Karen and take Felecia with you!
They won ‘t let me return I could
Agreed!
Thank You very much for being the Good Adult Person I don’t understand why some People feel that when someone is trying to just have a simple conversation about any subject if they’re not perfect in conveying their thoughts that somehow they need to be corrected remember that we now live in the age of texting where we use letters ( idk, lol, OMG, etc…) instead of the exact words to send messages so lighten up people as long as you can get the jest of whatevers being said stick with the storyline and don’t worry about how perfect the grammar, punctuation, or spelling is nobody’s being graded here we’re just having a conversation Okie Dokie 👌 so let’s show The love we have for each other and Tell the Devil to go back to Hell where he belongs
I agree with you 💯%!
Wow, you responded to the wrong person, but who really gaf??
Spilt and/or spilled
“Spilt” or “spilled”.
“Spilt” is actually correct!
What is it about some grammar expect complaining about missed words. Shut your mouth so-called experts. Nobody cares what you think about misuse of words. So just shut the hell us.
A lot of times the stupid auto-correct takes over, and changes the spelling! Has happened to me, so the person receiving the message thinks you are a total illiterate!!
You’re correct
Glad someone spoke up. His remark was unnecessary.
Spelt is a kind of flour.
Spilt is the Correct spelling.
Spilt is the Correct word in this instance.
Spilt as in don’t cry over spilt miĺk.
You’re starting to see the actual concern….
SPILT…past tense of SPILL. Seriously, who cares? We all knew what she meant! 😉
Eggsactly! Who cares! 🤣
Exactly@
I agree. J.K. I agree lol
Isn’t Split just SLANG for Spilled?
spilled
Hello humans, this is AI weighing in… Yes, “spelt” is a word! It is an alternative past tense and past participle form of “spell.” However, in the context of the sentence, the correct word should be “spilled.” So, the sentence should read: “It was spilled all over my other stuff.”
Yep we all did.😊
Spelt is the British past tense
And here I was thinking that “spelt” is a type of grain.
Spelt?? Spelt , ie is this spelt right? If something has leaked out a bottle, this is the word to use, leaked, and if you knock a drink over its been spilt or its spilled over.
When the correct words and spellings are used it makes life easier when being read as we then know exactly what is being said.
Don’t be mean.
Come on! You know exactly what was meant. Don’t be so petty.
Let’s be nice – the world is awful and only we can make it better.
Perhaps this was an auto correct “thing”, or an English language learner. Either way, we all know what they meant.
Nothing to see here.
Let’s move along.
Both are correct. Spilt is the preferred in British English.
Spilled is a regular verb in American English and is the past tense while spilt is an irregular verb in British English and is the past tense. The only error was the spelling of spilt.
Hello humans, this is AI weighing in… Yes, “spelt” is a word! It is an alternative past tense and past participle form of “spell.” However, in the context of the sentence, the correct word should be “spilled.” So, the sentence should read: “It was spilled all over my other stuff.”
There instead of their?
She means spilled.
Everyone makes mistakes and if it wasn’t a mistake you were rude for pointing it out. Seriously Mark, did it really bother you that much? If it bothers you that much…quit reading, because occasionally you are going to find a( misspelt.) Oh I’m sorry. Did I misspell that? I have read novels that have misspelled words. Will wonders never cease!
Could be a typo error. Or autocorrect. So what? Be kind instead of finding fault with someone’s mistakes. I’m sure the rest of the world NEVER makes mistakes!! I hope you find something constructive to do, that would be better use of your time.
Forgive me if I made any mistakes in my post!
Yes. The preterite alternative to spelled.
Don’t do that. Not nice.
What is “spelt”? You from West Virginia?
Quit being rude and condescending.
I see you have had some excitement in your life. Your life must be sooo dull that you make such an issue of something most people can quietly let pass. In my opinion, you do not understand what the poster is saying. Better you asked.
I wish people would stop being so nasty. People typing fast, or just speaking slang, does not require a nasty response. Maybe it was a mistake. I make mistakes all the time! Let’s just accept that we are not all perfect!
In my defense, I was a proofreader for several years. It comes naturally from experience, not condescension. At least, not on my part.
Agree
You can go back and spell it right!
Well, I’m from WV and I have no problem spelling and I also understood what she meant. Maybe a typo….
Being from WV has nothing to do with it. Many, many intelligent people from WV. If he wants to throw labels around and profile where people are from, what about back woods Alabama or Mississippi?? 😉 Just kidding! Love the diversity of our great melting pot!
I’m from West Virginia too, and damn proud to say so!
No. It’s English. Most American hillbillies never learnt that.
Hey I’m from WV and have a degree. We’re not all dumb
Why don’t you open your mind. I work with two different language keyboards. When I use the microphone spelling is often incorrect because i use the other keyboard unintentionally. W Va might be brighter than you after all.
Shut ur mouth dave…
AMAZON IS SUPER PICKY TRIED TO RETURN AN ITEM MY SISTER HAD TO HAGGLE.WITH THEM INSISTING IT IS NOT FOOD I GIVE ALL ITEMS TO THRIFT JUNCTION NOT WORTH HASSLE
It’s the principle of the matter! LoL
I absolutely love shopping at Amazon! I would not be happy to get my order with the liquid part spilled all over the rest of the order. To not get a helpful reply when I tried to return the offending bottle of liquid would not have pleased me either. I would push my request for returning the liquid as far up the corporate ladder as possible. It would have been very difficult for me to have to make the decision to not continue being a daily customer of Amazon. I do love Amazon!
Thats not true, I had an item that leaked and I sent them a picture and they sent me a replacement.
I found that if you chat with customer service, they go all out to make it right.
I ordered what I thought were real silver dollars. In fact, I ordered $2,700.00 worth. What a fucking nightmare it was getting my money back. It took months and daily calls to get me my money back.
I ordered brake rotors that were missing a part and another part was incorrect. The seller is supposed to give return shipping labels but refused. The cost was $437 to ship back the same way they shipped to me, UPS. The order only cost $581 so I can see why they refused even though under Amazon policy they are required to do so. I called Amazon who said to pay to ship back and the A to Z guarantee would pay me back. I did that and sent in receipt…….over and over and over again, over a month went by and they would not pay me back!! A to Z guarantee is worthless and so is Amazon! They try and kill off local merchants so they can take control of the market and eventually turn into crap!!! Nowhere to turn, no way to fix it, you just get screwed.
Just a fair warning! I will look locally for everything from now on
I agree try shop local or you can live in an area with more empty stores and no place for people to work
My problem is sometimes you don’t have 30 day to check something sometimes I bought a brand new Chain saw part didn’t install it for month later possibly more,taking care of moms cancer recovery needs .First time use it hit break to put down and when picked up would not go in release position just jumped over .Ended up going to local lawn mower place I use and pay for repair.
Please consider purchasing car parts from local Auto Parts Stores. I owned several parts stores and this would never have happened to you when I was in the business 🎃
I would disputed the charge on my credit card! 🙋✌️
Next time, contact your bank and they’ll investigate. They will usually issue a temporary credit until the investigation is complete. Should they find the seller at fault, the refund will stick.
When you have a return for Amazon, check your local shipping stores (Ups drop off stores). Ours here in New Jersey accepts Amazon returns with no return or shipping cost involved.
#5 is happening to me right now. I purchased a patio dining set that is too big for my deck. After packing it all up and getting the return label…FedEx can not return it….It is from CHINA!!! Or return to the warehouse in California….I live in Massachusetts!!
The company did tell me to keep the item and they would refund me $170.00….
The set was $470.00 that I’m am now out $300 for a set that won’t fit on my deck…. I just assumed it was from Amazon, I’ve never ever had an issue with a return until now.
Lesson learned!
We’re you able to sell the table to someone else – perhaps on Facebook Marketplace?
I ordered a patio umbrella that’s too large for my area and need to send it back to California. I didn’t realize it was not an Amazon sale. It was another company selling on Amazon and shipping directly. I’ll be watching that in the future, because the shipping is more than the cost of the item.
I guess next time check out the dimensions of the product you’re buying just to be safe.
Yep, that’s the red flag, when shipping is extremely high ..
So sorry to read this. Why not put it on eBay or your local Free site for selling things like this. Have the buyer come and pick it up.
At least get more of your money back. Good luck.
Good Idea ernesto however, now they (ebay) wants you to fill out forms buncha mess, to sell. Maybe go to Craig’s list
You might want to go to your bank.
I’ve had these problems before not just with Amazon but others.
Go to your bank and tell them the story.
And tell them you wish to refuse the charges.
Whoever it was that you bought the article from will not be pleased.
And short F them.
😁
I had a problem with Amazon and I went to my bank and they got my money back. You’re right, F Amazon!
If you can’t use it…sell it. You can recoup some of your money!
I learned the hard way not to buy anything from 2nd party sellers- especially China!
So sell it and make a bit of money.
Put it for sale on Facebook Marketplace. Someone will appreciate a bargain. If you ever have to ship anything back at your expense, use Pirate Ship. It is a free site that allows you send packages either UPS or the Post Office at a discount.
resell it for 300. problem solved.
Where are you finding the list? I cannot seem to find it. I see other articles and comments from this post. But no actual list of items that Amazon will not accept back. Thanks for your help.
Karey Spirit
What’s weird about that is, it seems that a lot of stuff comes from or returned to east coast and we live west coast
On furniture purchases in California the only way you get a refund is if the item didn’t fit in the door. They should refund the entire amount. I have only purchased once from them. But I haven’t needed too since and that was about a year ago. I would keep asking for a refund until that gave it back.
Surely there is someone out there that will pay your $300 for that nice, clean, patio set. Please ex-scuse my typing, I am a 73-year old former math and basic English teacher that is fighting with my retirement company–Equitible. I have been trying to set up direct deposit for my retirement money for almost a year. I sure hope they do not want a full fledge fight. They do not want to deal with me. I assure you, If I don’t get a direct deposit in January, the ____t is going to hit the fan.
I have had items shipped on auto shop to the last person I sent a gift too many times, I have had items that were never received and they keep telling me I need to return it for a refund! I too have received items from China that I did not know were from there and an obvious bait and switch. No way to return when all the writing is in chinese. Additionally, I found that the dates they say that your package will arrive (which is often why we choose that seller, we need it by a certain day), and more often than not, it says delayed… on its way but running late etc. Never have I seen Amazon perform at this rate of mid information
Whose fault is it? Totally yours. Not only you got the merchandise for free and top of that Amazon gave you $170.00. Still, you are complaining!
I ordered an electric bike, it’s way too big for me, I want to replace it with a smaller bike, but I am unable to return, so now I am stuck with a $700 bike I can’t ride.
When they first appeared at a Costco wear house in Thousand Oaks, Ca, near 1998-2000, we sat on one and my husband immediately bought 2! He just needed to adjust his seat up. They cost nearly $500 each! We eventually replaced the not too long heavy batteries once, cost was near $100 each. They lasted over 12 years until we were too old to be able to use them. We enjoyed overtaking and passing other bikers going up those Ca hills and riding down TO Boulevard to have breakfast!!
Had a blast! I thought they were expensive at that time!!
Sell it on your local buy/sell sites. They can be easily found, even on Facebook. Get your money back – or part of it. Good luck. Let us know if that worked.
I was denied return of spray water sealant and smoke detectors. It was “unsafe” to ship back, but they shipped them to me???
Same here. Water Scotchguard spray. I found out it would stain my new white tennis shoes so I didn’t want it.
Electronics and your items have to get a special label from Amazon to be returned.
Hahahaha! Now that is funny. And just wrong.
Same here: Raid
I’ve returned smoke detectors 🤔
Yes. Seems unfair. But they have to ship potentially dangerous cargo according to Federal.and State laws. But coming back to them, they can’t control how it is shipped. And then they have to worry about leaky batteries, etc. Especially lithium ones. If a lithium battery gets wet, it can burst into flames.
Tritium glow in dark pistol sights, could not be returned citing “Hazmat” rules would not allow for it to be shipped, odd I wanted to return via same shipper and in same packaging they shipped them to me.
The sights sent were not for my pistol as the information for them indicated they would fit my pistol.
Returned 3 dresses 5 days after receiving, I have yet to get my refund😡
If you get clothes on Amazon they are from China. They are always to small no matter what size you order. China is impossible to deal with. Never order on Facebook either. I won’t be ordering anything anymore unless it has a guaranteed return.
I have never received a dead or wilted plant. They were damp and in pretty good shape.
If you read carefully when you’re ordering they will state whether or not the item is eligible for return… do NOT ASSUME. It makes sense why some items can’t be returned… even some physical stores won’t take back certain items.
💯 Doris
A bottle of perfume, even though it said on the webpage that it is returnable. It had the most awful smell that was pure rubbing alcohol, and I cannot believe that this was normal. People should not be allowed to sell defective stuff to people and just walk away with the money and have no responsibility towards the people whose money they took.
I bought some perfume that smelled very, very badly, like pure rubbing alcohol. Although the page said refundable, Amazon said that the seller did not want to refund or exchange it. It was a non-refundable or non-exchangeable item. So, they can sell you useless items and just walk away with your perfectly good money. Way to make a profit!
That is not a way to make profit, rather that is a way to rip you off with the help of giant corporations
There is a law of merchantability which says that if a product cannot be used for the purpose for which it was sold, it has to be taken back. Call your credit card company. They will refund your money.
I have not had them refuse to take anything back, but 4 of the last 10 purchases I made from them they sent the wrong item, 3 of which I returned, and they charged me return shipping for item THEY shipped me the wrong item. I have not ordered anything since.
So where are the 5 items?
I can’t find the 5 items either.
There’s a number series at the end of the article. Click on #2 and you’ll get started
You have to read to make sure it says this item can returned. I never had a problem even if I had to pay for it to be returned.
Watch what you order through Amazon’s Subscribe & Save. Our last delivery contained several food items. Sadly, they were all thrown in a box without any padding. Cans knocked around against each other and the other items. One of the cans split open a bit and distributed enough liquid to destroy paper labels of other items. Returning the destroyed items is not an option in the standard return menus. Spending time, chatting with a customer service representative did get the problem resolved with a refund. It takes more time and effort than other returns.
Same thing happened to us but they refunded the money I removed those items from subscribe and save.
I had no problems refunding certain items such as computerized label tape printers and new merchandise packed in unopened packages. I have received courteous service, both by telephone and and computer. Your articles are rewarding.
I ordered two mascaras. One mascara was dried out and the other mascara was broken. I tried to return but they would not let me. I order constantly from Amazon and this was the first time I discovered that some things are not returnable. I was out $20. I will not order make-up from them again.
I tried to return a turbo tax disc and they said it was passed the return date. But I explain that I was on the phone with a turbo tax representative for 2 hrs and they told me it was defect in the program and to return it where I purchased it. I had emails from turbo tax and still nothing .
They will not take any cake, cheesecake those kind of items. Even though Amazon told you when it was going to be delivered and it showed up 3 days earlier and you were out of town and it sat outside!!!
When ordering care must be taken to be sure the item either comes directly from Amazon or a free return is stated. I ordered a Crosby Radio for $160. When it was received, the CD player did not work. It cost me $25 to ship the radio back. The original price was refunded, but not the return shipping.
I ordered a raised toilet seat (fits right over the existing toilet. Changed my mind, got handicapped rail installed. Never even took it out of the shipping carton! They said keep it and refunded the $$$. Not even out of the carton
Thats good…..Right? Gift it to a family member.
I ordered on Amazon three shirts from Crigne. They were shipped from Amazon. I would like to return them to Amazon but there no way to return these items.
I have found out that Crigne for Women is not a legitimate company. They say items are made in S. Caroline but they are really made in China.
I was under the assumption that anything ordered through Amazon was a viable safe company.
Does Amazon screen companies to use their platform and our credit information????
Very good question. We assume they do. They should. But do they? One would think that any company associated with the Amazon name would be legit.
Amazon will not take back perfume. The box was unopened and shrink wrapped. Never did anything other than unwrap the gift wrapping. I was refused a return label.
The times kohls wouldn’t return something they sent me to staples and then had no problem
I have had several purchases that were unacceptable and even though it said no return, I just called Amazon customer service, explained the items were defective, etc, and they issued me refunds. So far, I have never been stuck, I trust Amazon, I will only order thru them, not individual sellers, etc, because I know I can get a refund if not happy.
Good to know about the calling option. Spread the word. Ive tried to return several things that werent returnable. Some I left at the store where they could sell them or give them away. They should clearly state which items cannot be returned. Before they are shipped. Otherwise ordering from Amazon can be quite costly. And then there’s the ling trip to Whole Foods.
I never purchase anything at Amazon my children are but not me. I just go online to Macys Nordstrom, Rack but never at Amazon.
I requested to return 2 pairs of shoes that I was only able to use once because they broke halfway thru my day. Still waiting for a response from the vendor and/or Amazon.
Not happy. I will never purchase shoes from them again.
Sorry!
You should shop at Sketchers, they are totally awesome about returns and even send you a no charge return label. They understand what should fit, sometimes doesn’t.
I ordered a pair of knee high boots for a female friend of mine.
Showed up, she tried them on, wore them about 30 minutes and developed blisters on her foot.
Back in the box, and to a thrift store they went.
Yes. I’ve been denied the return of 2 different expired food products, mayonnaise and cookies. I was told sorry but I couldn’t return and they wouldn’t refund. I was not amused. When that happens, the company that sells and ships them under the Amazon umbrella should be given some sort of repercussions. I also recently ordered fat free evaporated milk which only came in a 6 can order. They were all going to expire within the month. Lesson learned. I now rarely buy food from Amazon unless it is their own product which I’ve never had a problem with.
I have also found more than once customers receive an item they ordered and re pack an old, defective, or different item back into the new packaging and return it for a refund or replacement… I have received used or damaged items from amazon, sold as new…… but they have always refunded or replaced these items when contacted…..overall they have been as good or better than most retail companies
I do that, I try to keep stuff neat and v
Clean, example: automatic soap dispenser, they keep breaking down, so I just returned it for new 1!!
I ordered two mother of the bride dresses and neither fit. They both were labeled fully returnable, nut when I tried to return them the return address was incorrect and neither Post Office or UPS would accept the boxes. Each dress was over 100.00 dollars. I called Amazon three times and all I got was we will contact the seller. I’m still waiting. NEVER BUY ANYTHING FROM CHINA.
Returned through Kohls. Have the return receipt but apparently Amazon never received the item. Although they received the other 2 sent at the same time through the same vendor. Odd. Then was rebilled for.the item. Sure it’s somewhere but not with me. Luckily the CC company credited my account as I had proof.
I try to use Amazon less. Perhaps the upper management needs my money more than me.
This happened to me with doggie boots, too small- , returned them both in separate packages to UPS and they received 1 and got a refund but never recieved the other one and re charged me. Also bought a can of Chia Tea mix ..amazon price…$12.59,,,checked at the store here and they are $3,99…they will not give me a refund saying they do not take food back…the can is totally sealed….price gouging and a scam on top of it.
Yes. That is true. We billionaires here at Amazon want your thousand dollar-aire fortune because we will not rest until we have your money Robin. Once we have all of your money, then we will consider ourselves wealthy. But until then, Robin we want your hundreds of dollars.
Signed,
Amazon CEO and Bill “Dr. EVIL” Gates
No not yet but I will be returning some items back in a couple if days due to not what I ordered or arriving after the due date. As a prime member I expect the date you tell me not after the fact. I order things according to different church function and receiving after the due date is no good for me or sending me the wrong item ordered it’s not good at all okay.
Yes, I have had a return refused until I sent them a copy of my driver’s license and my personal information. In the past I have had identity theft and refuse to send them copies of my driver’s license to do a return with my information on it. The information they had was good enough to place the order and should be good enough to do my return. I will say that it has cost them some business with me.
I did have several of my items rejected from Amazon. They returned my money anyway. I just gifted the items to my friends and neighbors.
Sometimes you have to purchase the item.
And then Double check the return to see if you have to pay for the return shipping or whether or not they will Accept the item. If you don’t like what it says cancel immediately . China is the worst offender.
The return denials listed in this article all make sense. I see no problem with them.
I have never had a problem with a return, reading you problems of not being able to send returns or get money back, is really a surprise, I have been with Amazon almost 10 years I can say they have always went out of there way to turn a frown into a smile for me. Really sorry to hear your problems, if I didn’t like the 1st answer I got I would assume it’s a newbie and keep trying till I get answer or credit I need. Don’t give up on 1st reply keep trying there is good customer service there to help.
I thought almost all retuy
Returns are made at the Amazon drop box
I had ordered some supplements that I reorder every so often and never had a problem but a couple months ago I saw to my dismay that several other supplements had been added and they were $160 pricy and I immediately tried to stop them. I was told that I would have to wait and send them back. I talked to several machines about what problem with them was but there was seemingly no place to check off “because I did not order them!” I tried over and over and it was a frustrating mess. The last communication said that the supplements were not something they would take back. I am very disappointed in the way it was all handled and feel it was a set up from the beginning. It happens regularly on a much smaller scale but it looks like theft to me.
We saw an item listed for what we thought was a futon but it ended up being the futon mattress. It was a large item that had to be shipped back FedEx. We ended up getting most of our money back minus the shipping fee, but we had to go through a lot to do it because it was a third party vendor. Beware of those.
I ordered (2) dementia fidget blankets,for my mom.They will not accept it back, I never opened it! I only needed (1)
As you spoke about no refunds on certain things that’s fine however, when we order at the time, it should specify if a refund or not in big LETTERS that will give the customer an option to order or not! You guys are so big so if you don’t wanna lose a lot of customers then I suggest maybe that may work. I order quite a few things. I love Amazon, but I’ve gone through some issues myself and I think you need to state this as we order.!!!
My account was canceled because I abused a return policy I was unaware of. I made few returns and never returned anything that was as advertised. I’ll live.
I bought a Fitbit and after 1 month, it wouldn’t hold a charge, didn’t show my sleep data anymore and kept popping up a message that said connect to WiFi to sync; it was already connected. There is not a return available on Amazon. I will contact Fitbit & see what they do.
Baked goods. I ordered a Kringle for my sons mother. It never made it to her but they took my money quick enough! The item was $36. With shipping $46!
I’ve returned many items of liquid and no problems. I’ve returned items from another company and it takes a little longer but no problem. I’ve wanted to return items that they told me keep it and the refunded it. I’ve never had a problem.
I have never had a problem with Amazon. They have the easiest returns of any mail-order company that I deal with. I just fill out the paperwork online and then return the item to the Whole Foods Market close to where I live. So easy. They package the items and are responsible for the actual return. Easy-peasy. Not any hassle. I get my credit right away. I order from them all the time and rarely have a need for a return. Last time I ordered a sauce pan for cooking and received a pair of drapes. LOL. That is the first mistake that their picking and shipping department has ever made. I filled out the paperwork online and got the correct item the next day at no charge. We returned the drapes and all was fine. Great company to work with.
I was issued a code bar for the luggage tag I returned to Whole Foods in Boca Raton and sent it. I sent it in original packaging with the travel bag I ordered and got code for bag as you received it. I didn’t need them now because my granddaughter bought her own for her trip. I got refunded for bag, but not the $35.00 luggage tag.
You keep sending me texts on what you don’t take back. My issue doesn’t apply to that. I did receive bar code, but no refund issued. I guess someone had it easy to steal
I recently had two things that they would not return. One was hearing aid cleanser. I bought some sort of cleaning products and brushes and things like that for my husband’s hearing aids. There was one other thing I can’t remember now what it was might’ve been like polygrip or something like that for his dentures and he passed away so I had them new sitting here and I could not return them.
A small beverage refrigerator that arrived
Damaged!!
All items have return policy stated on each Amazon item.
FYI. If you order items that are shipped from 3rd party that are returnable and want to return it sometimes you have to returned to USPS. You have to package items or pay UPSP to put in box or shipping bag.
Sometimes it’s best to buy local or nearby.
I purchased a 12ft. boat from Amazon. It arrived on time, wrapped in plastic. Upon removing the plastic, I found the boat had a damaged bottom. It looked as if a forklift had attempted to lift it. Amazon refused to allow me to return it. The boat cost me over $1000.
I was not able ti return the cat’s treats. The plastic box came broken and all the treats were loose in the package. It happened twice already. So I do not buy cat treats from Amazon any more. Besides that, I have not had any issues with returned items
Most of my requests for returns have been granted without a problem. If it’s past the 30 day limit then I will either sell it, keep it or give it away. I’ve ordered for more than 10 years the majority not all of my orders have been positive.
I order green tea with lemon 2 pack when I received it it was peppermint tea which I don’t like try to return it; was not able. but most of my return was acceptable; just buy the green tea from a different store
My husband bought a printer and it came all smashed up. We immediately sent it back. The UPS guy still had it in their return area 3 days later when we went back to see why it didn’t show as returned. Then Amazon issued us a gift card instead of a credit to our Amazon credit card. Really disappointed lately in one and two day shipping taking over 7 days and then being inaccurate. Twice ordered wide angle lens for a camera and the lens that came was for a different brand. Sent both back.
Last October I returned 4 soaker hoses. I was in the time frame of returns. I was present when the item was picked up and have the receipt from UPS. Well to my surprise Amazon and UPS states it was never scanned in . I contacted all concerned and they continued to bounce the ball back and forth ,putting the blame on each other. In the meantime I have never received a refund of 165.00. Very disappointed . At one point I was even told to go purchase a 500.00 gift card in order to get my refund. Didn’t do so as I felt like I was being scammed 😡
I returned a scooter because they sent the wrong one.I was told that they would refund shipping. I paid over 300.oo to ship it. Weeks went by and nothing .I called 5 different times. Each time they said it was on its way. I called the 6th time and they said no refund. Know Iam out of 300.00 and no scooter. Its not wright.
Be careful was viewing a tv stand on seen site called brads deals. They are a distributor for Amazon who new they sent me two delivered while I was in the hospital.Went thru hell trying to return shipping was more than the cost of item also delivered to my driveway on Hwy My house is 6 acres back .
A pair of vegan leather spanks…99$ seller would not refund???
I bought something of Amazon but it was from a bogus third party seller. Item had a 1 year warranty ( it was a pool pump) I was told to contact the seller but they weren’t a seller anymore. I was told too bad, nothing they can do. Beware buying from a third party seller. Sometimes it’s not obvious. Only items stocked but Amazon are covered.
Well I purchased two knock out rose bushes last year
They bloomed but now it’s a new season and the branches are brown and snappable if you know what I mean
They are dead can’t return and I lost money🤔
Yea. I mean a year old plant? Who wouldn’t take that return. I mean next you’ll be putting on here that they won’t take food after you’ve digested it and expelled it from your dirt hole. I mean come on Amazon. How nicely do I have to wrap my digested food for you to take it back? Bunch of crooks.
I bought two pairs of shoes. I had to wait a longer than usual time to receive them. Then I found out they came from China. That wasn’t why I wanted to return them, though. Their size chart was wrong. They said the size I ordered was the correct size for the U.S.A. Size, and it wasn’t. Amazon said for me to contact the seller. They said I could return them at my expense but it would cost me more than the shoes did. So, they would only offer me 10%, which was $4.00, as compensation. So, I was out about $40, and had to just give away two pairs of shoes I really wanted. And the seller tagged my $4.00 as being “shoes refunded.” I think Amazon should not accept items for sale from overseas in the U.S., because this is notorious for happening. I did not know these were coming from China.
I agree, I will not buy anything from China on Amazon.
I ordered a car part that didn’t fit. The seller said they would send me a return label; which they never did. I got stuck with the part and lost the $50 I paid for it.
Another item I ordered were toothpicks. They came in the plastic shipping bag with no box.1000 tooth picks just thrown in a shopping bag. Amazon said that was not returnable. I contacted customer service and I received a refund.
Well, I thought you were going to say the items Amazon would NOT let you return, but all I saw was
replies from customers!
I was also looking for the 5 items that are not returnable. Only to find a bunch of comme nts of unhappy customers. Well Amazon has been ok with all my returns. It’s eBay you have to watch out for. I have had bad experiences with them in the past. Anyhow, I love Amazon!!!
I never had any problem with returning item . They have excellent customer service .
Used Amazon for ages and have not had any issues.
I ordered hash browns, dried in box and they sent rice vegan meals in boxes instead, got my money back but they didn’t want the rice so I donated it to a food bank. Recently I ordered raid foggers for a small house and they sent this huge one for a lot bigger building, they would not let me return it so it’s in a goodwill box, maybe someone else can use it. I didn’t reorder, didn’t want to lose more money, will go to a store and buy what I want.
I ORDERED Unscented hair spray. It comes in packs of 6. Amazon sent me the wrong thing. They wouldn’t allow the return. I ordered once again UNSCENTED hair spray as per the picture on the site. Again they sent the wrong one. They still wouldn’t allow the return. I know have 12 cans of hair spray I cannot use.
There should be clear labeling as to the shipping Origen, ie, China, Canada, etc.
There should be full disclosure about item returns; Amazon, China, etc. as well as whether items must be returned at customer expense. All of this comes down to fair business practices and Amazon’s reputation. Are they still trustworthy?
Amazon would not take back a bag, that was purchased for me as a birthday present. Not used, all packaged as received, but as they werent the supplier would not take a return and refund. Very disappointed in Amazon. Poor service as would be able to return to a shop if purchased there.
It amazes me the types of things people order online. People don’t want to go to a store and see the item first, but are ok with the hassle of going to a store to return it and do it all over again with more stuff.
I returned an item. The return was authorized by Amazon for a refund $106 dollars mine you. I returned the item just as I was instructed received the address label and mailed it. Since I had never had a problem with a return through Amazon before, I thought no more about it until I received my new billing statement and noticed. My account had not been refunded. This was a month later . By that time I had lost my mailing receipt with the tracking# and they refused my refund. I think that is highway robbery. I think sellers should bear some responsibility when it comes to accepting returns. They know when they receive it. They should be made to record receipt of a returned Item, so a customer can receive their refund. I wont shop Amazon ever again. I wonder how many people this happens to. For me $106 is a lot of money to pay with nothing to sho for it.
I lived in a gated community which I assumed was relatively “safe”, but there have been numerous thefts of
Amazon deliveries and instances of the driver delivering the package to the wrong address. I’ve returned a couple of items without any problems – but they were clothes and items from US stores or designers. Chinese suppliers are notoriously bad for selling defective or the wrong merchandise and terrible when it comes to labels, shipping costs and returns. ALWAYS check your supplier before you buy from Amazon!!!
We purchased a “electric bike rake.” However the “ELECTRIC bikes” would not fit.
In effort to return we were faced with paying restocking fee that was half the value of the bike rack.
The bike rack was not cheap especially retired and on a fixed income.
Otherwise, good with many other purchases.
I wanted to return an exercise item shipped from India. They said the shipper would provide the return information. When I never heard from the shipper, Amazon credited my account, not requiring to return it. No problem.
I ordered a dog kennal on amazon it came from a third party and still can’t send it back for a refund they expect me to pay the shipping which is close to 100.00 very disappointed!!!!
Would not let me return AIR HORN!!!
I was denied the return of vitamins (totally intact) and bird seed – both a broken bag as well as a sealed one.
I ordered avocados from Florida I received all four of them rotten soft and mushy I tried to return them to Amazon AND THE SELLER THEY SAID NO RETURNS AND NO REFUNDS DO NOT ORDER AVOCADOS FROM FLORIDA THEY SENT ME AVOCADOS FOR THE GARBAGE ROTTEN IF I GET S DEFECTIVE ITEM WHY CANT I GET A REFUND I AM A GOOD CUSTUMER I NEVRR HAD THIS HAPPEN TO ME AMAZON PLEASE GIVE ME $36REFUND THANK YOU
Ordered car trim kit from a company in China that didn’t fit properly and arrived way late. They said I had to pay for return shipping $300usd. The trim kit cost $86 usd. Amazon eventually credited my account.
never had a problem with a return. It pays to read the small print on the ad, and I’ve gone so far as to contact Amazon about an item before I even bought it. Very helpful.
I ordered a pair of Rieker shoes. Package arrived with one shoe in box. Told to discard shoe, but could not replace shoe order. I would have to place a new order. Price doubled. Finally spoke to an agent who told me to reorder and contact Amazon and I would be refunded the difference in price.
He sent me an email to confirm agreement.
Called when new order arrived. Spoke to several agents and was told they could not honor agreement.
I have had issues when ordering clothing without noticing that it comes from China. Their clothing sizes run much smaller than ours. They are not likely to give refunds. I had one return sent back to me! I received NO REFUND. Recently, I had a shipment lost, replaced and finally came damaged. I’m waiting for a refund which hasn’t been posted after a week. Also, in the damaged package was some Cascade which had been crushed and spilled. They gave me a partial refund. I am disabled and live on 3rd floor. Most drivers refuse to deliver to my door. They leave my orders in the Lobby. We don’t have a Concierge!
I have had issues when ordering clothing without noticing that it comes from China. Their clothing sizes run much smaller than ours. They are not likely to give refunds. I had one return sent back to me! I received NO REFUND. Recently, I had a shipment lost, replaced and finally came damaged. I’m waiting for a refund which hasn’t been posted after a week. Also, in the damaged package was some Cascade which had been crushed and spilled. They gave me a partial refund. I am disabled and live on 3rd floor. Most drivers refuse to deliver to my door. They leave my orders in the Lobby. We don’t have a Concierge! Last thing is that I never get anyone who speaks fluent English. They repeat everything I say at least twice, very slowly, and waste time. I have a hard time understanding them. These same people may write descriptions. They refer to sofas as couch sofa and state the wrong color of items. They take forever to describe an item. Amazon has definitely gone down hill IMO.
I bought coin magnifier from china , made in china , stuck at the port , said issue ,
got refund , bought again got it , without some items , told amazon , had to return it
paid for return , start date to end date about 6 months , anything that you get from china is a hassle
returning , Amazon A HEADACHE
dont buy from china a hassle
I purchased a battery for my Dodge truck. I received the battery and sad to say, it was dead. Amazon would not take it back.
Every time I walk into my local UPS store there is some bimbo with a stack of amazon returns. So for you rocket scientist writing the above comments – who do you think winds up paying for all of these returns? Yeah, you got – you do. Nothing in this universe is free, even love. Take REI for example. Their prices are through the roof for one main reason – their unlimited return policy. If you order a perishable item or an item that could be tampered with to the harm of others do you think you should be able to return it? I’ve never had trouble returning items purchased on amazon and 99% of my purchases are 3rd party sellers.
I purchased a sauna tent from Amazon. It was about $85. It didn’t work and when I went to send it back to UPS my bill to mail it was gonna be $140 because it had to go back to China. Needless to say I fought on the phone for over two months with Amazon and they finally let me send it to the Stockton warehouse and it was $20 instead of 140.00. I have had other items that they would not return either though, but it’s usually because the items were not from Amazon. You have to really check and read to make sure it’s coming from Amazon. Otherwise, you can have some sticky problems to deal with from the vendors.
Like Facebook a bunch of people attacking others because it’s easy to bully online! Spelling or grammar? Are you english teachers grading papers…. Guess what I don’t believe they are paying you to do that🤪
Like Facebook a bunch of people attacking others because it’s easy to bully online! Spelling or grammar? Are you english teachers grading papers…. Guess what I don’t believe they are paying you to do that🤪
Like Facebook a bunch of people attacking others because it’s easy to bully online! Spelling or grammar? Are you english teachers grading papers…. Guess what I don’t believe they are paying you to do that🤪
Now I always check and purchase only returnable items. I did order dry dog food, it was unopened and i wanted to return because the vet changed my dogs food. It’s not returnable. Amazon did offer me a refund. If you are a prime member I notice i have been refunded for items that fall under the category of non refundable by calling Amazon, especially if it is a damaged product.
I have had items not received and had to wait for a replacement and had to reorder because I didn’t get the item replaced.
Vitamins will not be taken back even if something is wrong with them.
My son bought me one thousand & forty dollar TV for my birthday 2 years ago it still sits
in the box in the living room ,it was opened a few days past the return date and found to have broken screen seemed like it had been dropped ,tried about 10 times to get a refund with out prevail. We explained the situation many times, they said it was to bad but could not help , the last person we spoke to was in some other country that seemed like he could care less . I run my own business I would never treat a consumer like that I would at least compromise , it seems a big company could care less. Not all are like that.
That’s crap! Amazon has never given me trouble for a return. Why are you posting this article? This is so off key. Print the truth, just once. You might find it refreshing.
there were no items listed in this email. i think if u state somehing u should follow thru, Bad move.
Pillow covers i purchased that did not properly fit the pillow
Amazon refused for me to return – documented it was opened bit never used.
I canceled my Prime membership and my Amazon account. I paid for 4 items and only 2 were shipped. When I called customer service, I got nothing but the run around and lies, even from supervisors. I asked repeatedly to speak to a manager and was told that my call couldn’t be transferred to a manager. After YEARS and a lot of money spent there, they lost a customer because of deplorable customer service. Because of Amazon taking business away from someone many other stores, most now offer delivery, some are same day and some take a few days, most do not require a membership for free shipping. BYE AMAZON!!!!
They will not take back Vitamins. I ordered 5 big bottles of Potassium – confirmed on my order page – and they sent me 5 bottles of Glucosimine instead. And these are the Amazon “Nuricost” brands! When I tried the online return, they stated that Vitamin supplements are “non-refundable/non-returnable” items. When I went to customer service the girl said “I’m sorry sir, you were indeed sent the wrong Vitamins, but these are fullfilled through a 3rd party and both our policies are not to refund or return vitamin supplements. I couldn’t believe it! I tried emailing and talking to a half dozen other service reps, but they all said the same thing! This was $128 purchase down the drain! Truly sucks! This was about a year ago now…
I’ve never had a problem with returning anything to Amazon Sometimes the automated response says not returnable Then I click on the chat to speak with a live customer service representative If the packaging (such as a tube of shampoo) has broken, and some of the shampoo has come out of the container, I have received a refund, and didn’t have to mail it back Also I’ve gotten refunds for foods that weren’t delivered in good condition, with no request to return the item You just have to have patience and continue to request what you want (as far as a refund) We all know that you cannot return food, as it can not be resold But if the product is not up to your standards, they will listen to your complaint/reasoning, and generally I do get a refund
I’ve even returned a sofa after it was delivered and the box was thrown away. Amazon customer service is wonderful.
I ordered chocolate chips, and received them in a big, melted blob! Couldn’t get an answer from anybody there…just ” no refunds on food!”
Amazon is my go to place for shopping their customer service is top notch!! As far as returning some of these items I question why would you even consider returning them??
Amazon won’t take back unopened hair color.
“transportation of this item is subject to hazardous materials regulation”
I’ve sent in 34 orders since Jan 1, 2025 and have never had a problem or anything rejected.
I have never been on this site before and do not send anymore email to my address. I’ve sent in 34 orders since Jan 1, 2025 and have never had a problem or anything rejected.
Don’t wait up
The only problem I’ve had with Amazon is when I ordered an electronic item. Each time the item didn’t work. I no longer order anything electronic from Amazon. However, I had no problem returning the items. Everything else is usually fine. There was a couple of times when I wanted to return something and they told me to keep it and then gave me credit. All-in-all, I’m very happy with Amazon and their return policy. I love Amazon.
I don’t think it’s Amazon that is not accepting some of these products, I think it’s the original manufacturer who won’t let them take it back. I also know that a lot of the shaving products, it says it cannot be returned; I guess because of the materials it’s made out of.
Just call the credit card company . they will refund you the money and go after them . I was ripped off buying a riding mower for 2,400 dollars . The credit card company put the funds back in my account and said they would investigate the transaction could take up to 30
days. They went after the seller. Never heard a word back . Any issues call the credit card company or bank card . Always works .
My multi-item (once a week) package arrived with everything loose in the box. All items were intact except for a $60. Glass bottle of vitamins. The bottle was loose in the big box and not wrapped in bubble wrap. I took pictures of the damage, but they said it was ineligible to return and refused to work with me on replacement or refund.
I contacted the original maker of the vitamins and let them know know how amazon was handling their merchandise and was able to work out an equitable solution. I still order from amazon, but if I’m going to order something in a glass container, I don’t check the box allowing once a week delivery. I feel that amazon should better package anything breakable.
I tried to return a pressure washer one time. The vendor would not respond, so I got a hold of Amazon. I never used it, still in the box and strapped closed. Amazon gave me the refund, but would not give me a return shipping label… told me to just keep it. It was a $750 item that I got on sale for $499… I tried multiple times, but the person said, “No. You are good. Just keep it.” …then hung up on me. I still have it and it is like brand new… only used a few times. I felt bad for the company that sold it to me, but they would not respond to me. — I once bought a refrigerator, but later found out that my rental company would not let me replace the fridge that I had, so I just refused delivery and Amazon refunded my money and I never got charged delivery. I’m happy 😉