Key Terms of the Settlement
Under the settlement agreement, Amazon must implement substantial changes to ensure clarity and transparency moving forward. Among the required improvements:
Changes to Enrollment
- Sign-up screens must use simple and explicit wording, such as “Join Prime,” rather than implying a shipping upgrade.
- The exact membership cost must appear clearly on the page, along with the renewal date and automatic billing information.
- Options to decline Prime must be displayed as prominently as the option to join.
Changes to Cancellation
- Cancelling must not be difficult, costly, confusing, or time-consuming.
- Auto-renewal must be easy to disable.
- Amazon cannot hide or bury cancellation options through misleading or excessive screens.
My husband (Stanley Squire) initially signed up for Amazon a long time ago. He passed away in 2021. I continue to use his Amazon Prime account. Then wanted to cancel the subscription. Wanted a regular subscription in my name (Yvonne Squire). But it was difficult to do. I continued to use prime account subscription.
I’m not sure if I’m owed a refund. If i am I’m confident Amazon will take care of it. Ive enjoyed
shopping at Amazon and will continue to do so. Actually it’s my favorite site to shop. Amazon has
been good to me.
Thank You Amazon
Brenda
You are Still trying to baffle us with Bull S___ i am claiming a refjnd you know who you defruded
I AM CLAIMIMG MY REFUND.
If you sent this message to my email send the check refund.