Key Terms of the Settlement

Under the settlement agreement, Amazon must implement substantial changes to ensure clarity and transparency moving forward. Among the required improvements:

Changes to Enrollment

• Sign-up screens must use simple and explicit wording, such as “Join Prime,” rather than implying a shipping upgrade.
• The exact membership cost must appear clearly on the page, along with the renewal date and automatic billing information.
• Options to decline Prime must be displayed as prominently as the option to join.

Changes to Cancellation

• Cancelling must not be difficult, costly, confusing, or time-consuming.
• Auto-renewal must be easy to disable.
• Amazon cannot hide or bury cancellation options through misleading or excessive screens.